Business-to-Business (B2B) Account Manager

Northampton | Hybrid Working
£30,000 – £45,000 + Bonus + Commission

About the Opportunity

A growing and well-established technology services provider is seeking an ambitious and commercially minded B2B Account Manager to join its Northampton-based team. This hybrid role is ideal for someone who thrives on building long-term client relationships, delivering consultative sales solutions, and driving account growth within a fast-paced commercial environment.

The business delivers a broad portfolio of services including managed IT support, cloud solutions, cybersecurity, infrastructure, and business technology services to organisations across a range of sectors. You’ll play a key role in managing existing customer relationships, identifying new revenue opportunities, and ensuring exceptional service delivery to maximise retention and profitability.

Key Responsibilities

• Manage and develop a portfolio of existing B2B client accounts
• Identify and secure new business opportunities through proactive outbound activity
• Build strong relationships and act as the primary contact for customers
• Understand client needs and recommend tailored business solutions
• Produce quotations, proposals, and service agreements
• Negotiate pricing and contract terms to support business growth and profitability
• Maintain accurate CRM records and account activity updates
• Collaborate with internal teams to ensure seamless service delivery
• Monitor customer satisfaction and resolve issues proactively
• Achieve monthly targets relating to revenue, margin, and retention
• Keep up to date with industry trends, competitor activity, and market developments

Requirements

• 2–3 years’ experience within account management, business development, or B2B sales
• Proven success in managing and growing customer accounts
• Excellent communication, relationship-building, and negotiation skills
• Strong organisational and time-management abilities
• Experience using CRM platforms and Microsoft Office
• Self-motivated with a target-driven approach
• Able to work independently as well as collaboratively within a team
• Full UK driving licence preferred

Desirable Experience

• Background within IT services, managed services, professional services, or commercial sales
• Experience in consultative or solution-based selling
• Exposure to managing high-value client accounts
• Knowledge of cloud services, cybersecurity, or business technology solutions

Benefits

• Competitive basic salary (£30,000 – £45,000 DOE)
• Uncapped bonus and commission structure
• Hybrid working flexibility
• Clear career progression opportunities
• Company pension scheme
• Ongoing training and professional development
• Supportive and collaborative team culture
• Opportunity to join a forward-thinking and expanding business

Apply Now

For more information, contact Kylie on 0208 164 5912 or send your CV to kylie.richards@aztrum.com