Business-to-Business (B2B) Account Manager
Northampton – Hybrid
£30,000 – £45,000 per annum + Bonus + Commission

About the Role

We are recruiting for a driven and commercially focused B2B Account Manager to join a well-established and growing technology services organisation based in Northampton. This hybrid role is ideal for someone with strong relationship-building skills, a consultative sales approach, and proven experience managing client accounts within a fast-paced business environment.

The company provides a range of business solutions including managed services, cloud solutions, cybersecurity, IT support, and infrastructure services, supporting clients across multiple sectors. The successful candidate will be responsible for building long-term customer relationships, identifying growth opportunities, and ensuring exceptional service delivery to maximise account retention and profitability. Similar Northampton-based B2B account management roles typically offer salaries from £30,000–£45,000+ depending on experience.

Key Responsibilities

• Manage and grow a portfolio of existing B2B customer accounts
• Identify and develop new business opportunities through outbound sales activity
• Build strong client relationships and act as the main point of contact
• Understand customer requirements and recommend suitable business solutions
• Prepare quotations, proposals, and service agreements
• Negotiate pricing and contract terms to maximise profitability
• Maintain accurate CRM records and account activity reports
• Work closely with internal departments to ensure smooth service delivery
• Monitor customer satisfaction and proactively resolve issues
• Achieve monthly revenue, margin, and retention targets
• Stay up to date with market trends, competitor activity, and industry developments

Requirements

• Minimum 2–3 years’ experience in account management, business development, or B2B sales
• Proven track record of managing and growing client accounts
• Strong negotiation and communication skills
• Excellent organisation and time management abilities
• Experience using CRM systems and Microsoft Office
• Self-motivated with a target-driven mindset
• Ability to work independently and as part of a team
• Full UK driving licence preferred

Desirable

• Experience within IT services, managed services, professional services, or commercial sales
• Background in consultative sales or solution-based selling
• Previous experience handling high-value client accounts
• Understanding of cloud services, cybersecurity, or business technology solutions

Benefits

• Competitive basic salary (£30,000 – £45,000 DOE)
• Uncapped bonus/commission structure
• Hybrid working options
• Career progression opportunities
• Company pension
• Ongoing training and professional development
• Supportive and collaborative working environment
• Opportunity to work with a growing and forward-thinking business

To Apply

Call Kylie on 02081645912 or email your CV to kylie.richards@aztrum.com