Hospitality Customer Success Executive w/ Native level of English

  • fulltime
  • Barcelona, 08010
  • EUR 28000.0 to 0.0 Annum

We are seeking an experienced Customer Success Executive to join the Sales team of Hospitality Solutions. The focus of the Customer Success team is to engage with our customers with the goal of renewing business year over year and position ourselves as the partner of choice for the hospitality industry. 

As a Customer Success Executive you will make outbound calls to our customers that are due for renewal and engage in consultative and value-based sales approach to facilitate the process of renewing their subscriptions. This is an opportunity to use your expert retention and upselling skills. 

Reporting to the Customer Success Manager, you will be part of a team of 8-10 people and part of a global Hospitality Solutions Sales team of over 300 people. You will have access to training, processes and tools to support success in this role. 

You are the right person for this role if you are proactive, motivated, organized, responsible and able to work well in a fast-paced, team-oriented and entrepreneurial environment. This role requires excellent sales and communications skills as well as effective relationship-building talents. Beyond that, we are seeking experience in territory management with deliverables every month as well as a strong background in sales with a track record of exceeding targets, preferably in subscription renewals and/or account management.

Key Languages:

Native Level of English

Second language is highly desirable

Main Responsibilities:

  • Make outbound calls to our current customers prior to renewal dates and ensure continuity with the solution.
  • Upselling and cross-selling activities
  • Support and guide customers through the subscription renewal process and explain the continued value proposition and benefit for business success
  •  Renegotiate contracts based on current markets, upsell additional features Co-browse with our customers on-line to demonstrate the value proposition 
  • Modify customer engagement to overcome objections and win customers; identify solutions to issues and concerns. 
  • Be capable of engaging with prospects appropriate to their needs and metrics (i.e. Return-on-Investment, traffic, views, and sessions) 
  • Achieve and exceed agreed targets and KPIs 
  • Collaborate with Business Development in the pursuit of excellent results and flawless execution

Core Skills/experience:

  • Native level of English (your main business language will be English) 
  •  1-2 years sales experience 
  • Bachelor’s Degree 
  • Account renewal, customer retention, and/or account management experience 
  • Excellent written and oral communication in the relevant language/s of the country covered 
  • Superior sales, negotiation and closing skills with a proven track record of exceeding goals
  • Not intimidated by technical interaction, co-browsing with customer on-line 
  • Target driven and proven self-starter with ability to deliver on targets without constant supervision 
  • Territory and pipeline management experience using a CRM (Salesforce)

What's on offer:

  • Permanent contract;
  • Competitive base salary + high-performance bonus;  
  • Private health insurance;
  • Life insurance;
  • Long-term disability insurance;
  • Ticket restaurant (lunch/restaurant vouchers);
  • Lifestyle benefit;
  • Wellbeing Reimbursement Program;
  • Employee Assistance Plan + WorkLife;
  • Paid time off;
  • Great location in Barcelona.

What will you learn?:

  • How to engage in a consultative sales approach with people over the phone; 
  • How to perform in a very dynamic and vibrant sales team;
  • Deal with a high-performance environment; 
  • You will get an insight into one of today's leading hospitality companies in this field

Our recruitment process?:

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: A personality test
  • Step 3: Interview with the Hiring Manager (including a role play)
  • Step 4: Final interview with the Sales Director