1st Line Support

Woking

£25-27,000 + Bonus + Benefits + Career Development

Our client, a systems integrator and managed service provider is seeking a First Line Support Analyst to join their Service Desk Team. This role is a great opportunity for an experienced 1st Line Support Engineer to join a fast-growing MSP, who can provide you with unrivalled career opportunities. 

Role Overview:

• The First Line Support Analyst will play a hybrid role, with shifts between Leatherhead and home.
• The individual will handle all incoming support tickets, emails, and calls, ensuring timely and effective resolutions.
• Key tasks will include system data manipulation, periodic reporting, and continuous enhancement of service quality.

Essential Certifications for First Line Support Analyst:

CompTIA Network+

MS-900 or AZ900

Desired Experience:

• Previous engagement in a Service Centre, adeptness with SLAs, and ticketing systems.
• Technical affinity towards Microsoft, Networking, or Unified Communications.
• Proficiency in Troubleshooting & Active Directory.
• Comprehensive grasp of ITIL Processes.
• Exceptional communication, multitasking, and team interaction capabilities.

Shift Patterns for First Line Support Analyst:

• Early: 0530 – 1400 (WFH)
• Middle: 0900 - 1730
• Afternoon: 1400 - 2230
• Nights: 2130 – 0530 (WFH)

Interested? Please apply now or contact #TeamAztrum for further information.