Manage the smooth day-to-day administration of a dedicated portfolio of group risk clients.
Act as the first point of contact for client, provider, and internal queries.
Build and maintain strong working relationships with clients, consultants, and insurers.
Respond proactively to queries from clients and insurers within agreed timeframes.
Coordinate scheme administration including claims, invoicing, underwriting, accounts, and benefit communications.
Gather and validate data required for annual policy renewals, ensuring high levels of accuracy.
Support the Consultant with reporting and the preparation of renewal documentation and client presentations.
Check all correspondence for discrepancies and raise queries where appropriate.
Maintain accurate client records using the internal back-office system in line with company procedures.
Collaborate effectively with team members and managers to ensure a high-performing support function.
Maintain compliance with internal procedures and industry regulations.
Undertake training and keep up to date with industry and product developments.
Recommend and support improvements to processes and service delivery.
Contribute to ad-hoc tasks and projects as required.
Previous experience in Group Risk Administration or Employee Benefits (essential).
Working knowledge of Group Income Protection, Group Life, Critical Illness, and Death in Service schemes.
Excellent organisational skills with the ability to prioritise a busy workload.
Strong communication and relationship-building abilities.
High level of accuracy and attention to detail.
Proficient in Microsoft Office, especially Excel, and experience using CRM/back-office systems.
Self-motivated with a proactive approach to problem-solving.
Competitive salary dependent on experience
Comprehensive benefits package
Friendly and collaborative working environment
Opportunities for development and progression
Hybrid working flexibility (following induction)
If you’re looking for your next step in Group Risk administration and want to be part of a supportive and professional team, we’d love to hear from you.
Apply now or get in touch for a confidential discussion.