Technical Consultant

Bristol (with travel to client sites and training venues)

£35,000 – £43,000 (DOE)

About the Company

Aztrum Recruitment is proud to represent a leading IT solutions provider delivering comprehensive technology services to small and medium-sized businesses.

The company is recognised for its expert technical support, innovative IT solutions, and outstanding customer service across a wide range of technologies — including network security, cloud infrastructure, email systems, and multi-site IT environments. Their skilled technical team supports clients from day-to-day IT management through to complex project delivery and presales consultancy.

The Role

As part of continued growth, the company is seeking an experienced Technical Consultant to join their expanding team.

In this role, you’ll deliver advanced technical support across diverse client environments, ensuring IT systems remain secure, reliable, and high-performing. You’ll manage and develop infrastructure spanning servers, storage, networks, and cloud technologies, while also leading projects designed to enhance system performance and efficiency.

You’ll serve as an escalation point for complex technical issues, liaising directly with customers and partners, and ensuring all systems, processes, and solutions are well-documented.

Key Responsibilities

• Provide 3rd line technical support via phone, email, and remote tools.
• Monitor, troubleshoot, and maintain client IT environments using dedicated management systems.
• Administer and optimise network and server infrastructure, including Active Directory, Entra, LAN/WAN, and hosted Exchange.
• Research, design, and implement infrastructure improvements and upgrades.
• Collaborate with third-party vendors to resolve complex technical issues.
• Maintain accurate technical documentation and produce detailed client reports.

About You

• You’re a confident and proactive technical professional with strong problem-solving skills and a passion for technology. You enjoy working both independently and as part of a close-knit team, and you take pride in delivering exceptional customer service.
• You’ll thrive in a fast-paced MSP environment, handling multiple projects and priorities while maintaining clear, professional communication with clients and colleagues alike.

Skills & Experience

• Minimum 5 years’ experience providing 3rd line technical support, ideally within an MSP.
• Strong expertise in Microsoft environments (Windows Desktop, Server, Office 365, Azure, and Entra).
• Deep understanding of Active Directory, DNS, DHCP, Exchange, and cloud platforms (Azure, AWS).
• Hands-on experience with virtualisation technologies such as Hyper-V or VMware.
• Strong knowledge of LAN/WAN/Wi-Fi, server hardware, storage, and backup/recovery solutions.
• Understanding of IT security, data protection, and endpoint management.
• Familiarity with tools such as Veeam, Datto, and SharePoint is advantageous.

Qualifications:

• Minimum of five GCSEs and two A Levels (or equivalent).
• IT certifications such as Microsoft MCSA (or similar) are highly desirable.

📩 Apply now: Send your CV to kylie.richards@aztrum.com