Technical Consultant

Location: London (with travel to client sites and training venues)
Salary: £35,000 – £43,000 (DOE)

About the Company

Aztrum Recruitment is proud to be working with a leading IT solutions provider that delivers comprehensive technology services to small and medium-sized businesses.

Recognised for their technical excellence, forward-thinking solutions, and outstanding customer support, this organisation provides end-to-end IT services — covering everything from network security and cloud infrastructure to multi-site system management and email environments.

Their expert team of technical specialists’ partners closely with clients to deliver proactive support, complex project implementations, and strategic consultancy designed to drive business success.

The Opportunity

As part of ongoing growth, our client is seeking an experienced Technical Consultant to join their expanding team.

In this role, you’ll deliver advanced technical support and infrastructure management across diverse client environments. You’ll ensure systems are secure, reliable, and optimised for peak performance — taking ownership of projects that enhance stability, scalability, and efficiency.

Acting as a senior escalation point, you’ll troubleshoot complex issues, collaborate with vendors and partners, and maintain thorough documentation to support a culture of technical excellence.

Key Responsibilities

• Provide expert 3rd line technical support via phone, email, and remote tools.
• Proactively monitor, maintain, and troubleshoot client systems using advanced management platforms.
• Administer and optimise network and server infrastructure, including Active Directory, Entra, LAN/WAN, and hosted Exchange.
• Design, deliver, and document infrastructure upgrades and performance improvements.
• Liaise with third-party vendors to resolve complex technical problems.
• Produce clear and accurate technical documentation and detailed client reports.

About You

You’re a proactive, solutions-focused IT professional who thrives in a fast-paced MSP environment. You’re comfortable balancing multiple priorities while maintaining exceptional service delivery and client satisfaction.

Collaborative by nature but confident working independently, you take pride in solving challenges, communicating clearly, and delivering tangible results that make a difference.

Skills & Experience

• Minimum 5 years’ experience providing 3rd line technical support (ideally within an MSP).
• Strong expertise in Microsoft technologies — Windows Desktop, Server, Office 365, Azure, Entra.
• In-depth understanding of Active Directory, DNS, DHCP, Exchange, and major cloud platforms (Azure, AWS).
• Hands-on experience with virtualisation tools such as Hyper-V or VMware.
• Sound knowledge of LAN/WAN/Wi-Fi, server hardware, storage, and backup/recovery systems.
• Strong grasp of IT security, data protection, and endpoint management.
• Experience with Veeam, Datto, and SharePoint is advantageous.

Qualifications

• Minimum of five GCSEs and two A Levels (or equivalent).
• Microsoft MCSA or similar professional IT certifications preferred.

How to Apply

If you’re ready to take the next step in your technical career, we’d love to hear from you.
 Send your CV to kylie.richards@aztrum.com