Teamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Patona currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way organisations build and manage their remote teams through great working relationships, trust, integrity, culture and hiring processes. Additional to this we are building our own technology product offerings. We strive to deliver the best outcomes for our customers, our partners and our people.

Key Responsibilities:

    1.    Jira Configuration & Management:

    •    Manage Jira Software, Jira Service Management, and related Atlassian tools.

    •    Create and maintain workflows, screen schemes, custom fields, and permissions.

    •    Manage system dashboards, filters, boards, and project templates.

    •    Install, configure, and manage Jira plugins and add-ons.

    2.    User & Access Management:

    •    Manage user roles, permissions, and group settings to ensure secure access.

    •    Assist in onboarding new users and provide training where necessary.

    3.    Integration & Automation:

    •    Integrate Jira with other tools like Confluence, Bitbucket, Slack, or CI/CD pipelines.

    •    Design and implement automation rules using Jira Automation and ScriptRunner.

    4.    Performance Monitoring & Issue Resolution:

    •    Monitor system performance and troubleshoot issues in a timely manner.

    •    Ensure high availability, including updates and patching.

    •    Coordinate with Atlassian support for advanced troubleshooting.

    5.    Reporting & Analytics:

    •    Generate reports on sprint progress, SLAs, and key performance metrics.

    •    Assist teams with creating custom dashboards and advanced filters.

    6.    Process Improvements & Governance:

    •    Partner with teams to understand requirements and streamline workflows.

    •    Establish best practices and governance for Jira usage.

    •    Maintain documentation for processes, workflows, and configurations.

Required Skills and Qualifications:

    •    4+ years of experience administering Jira and Atlassian tools.

    •    Strong understanding of Agile and ITSM frameworks.

    •    Familiarity with scripting languages (e.g., Groovy, JavaScript).

    •    Experience with API integrations and webhooks.

    •    Knowledge of SQL for querying Jira database (optional but preferred).

    •    Strong analytical and problem-solving skills.

    •    Excellent communication and interpersonal skills.

Benefits:

• Flexibility in work hours and location, with a focus on managing energy rather than time.
• Access to online learning platforms and a budget for professional development
• A collaborative, no-silos environment, encouraging learning and growth across teams
• A dynamic social culture with team lunches, social events, and opportunities for creative input
• Private Health insurance.

If you possess the required skills and are eager to contribute to our team's success, We encourage you to apply for this exciting opportunity . Apply now!