Customer Success Manager | Enterprise Clients | PropTech / PMS

*Enterprise accounts, PMS in Hospitality or Property settings experience required.

Remote, UK based some travel required

£65 - 75 base + bonus (circa 90K OTE)

We’re solving one of the most complex operational headaches in modern real estate. We build the enterprise property management software that lets major institutional investors run large, multi-tenure accommodation portfolios.

After a successful decade, we’re scaling fast. Clients are coming to us from legacy platforms built for a real estate market that has changed considerably since they launched. We’re winning the biggest institutional names in the sector, our tech is becoming the operational backbone for some of the largest portfolios in Europe, and we have medium-term sights on the US. You’ll be joining as we focus on scaling a proven model sustainably.

With a rapidly growing UK footprint and a major flagship account about to go live, we need someone to take full, hands-on ownership of our enterprise clients across the UK. This isn’t a role for someone who wants to sit back and delegate. You’ll manage complex stakeholder needs, from on-site operations teams to investment directors. When a big rollout gets bumpy, or a client wants help with their strategy, you’ll be the calm, authoritative presence in the room, drawing on your experience of working with enterprise clients.

We’re looking for someone who has done this before, ideally in PMS, hospitality tech, serviced apartments or complex PropTech SaaS working with large operators. You’ll have managed a small number of high-value, demanding enterprise accounts rather than a long list of small ones.

Retention is the measure of success, and your bonus is tied to net revenue retention, so you’ll need the commercial sharpness to lead renewal conversations and spot where a happy client could get more from the platform. Above all, you’ll think like a founder: curious, quick to learn, and happy to own a problem end to end without waiting to be asked.

This isn’t a business development role. Commercial awareness matters, but this is customer success through and through, the link between our clients and our platform and strategy. You’ll work closely with our internal teams to evolve the product, so your clients’ needs shape what we build next.

You must be UK based and easy to reach. You don’t need to live in London, but at this scale being in the room matters. Expect some client site visits and industry events through the year. You won’t be living out of a suitcase.

We hire people, not just skill lists, so if you can show us most of the above and the right attitude, we’d love to talk.

Hurren & Hope is our exclusive talent partner; speculative enquiries from recruiters or otherwise will be forwarded to them in the first instance.

Thanks for your interest, we look forward to speaking with you.