Are you someone who enjoys helping people, building relationships and delivering a great customer experience?

We’re recruiting for a Customer Service Advisor to join a growing healthcare organisation in Manchester. This is a people-focused role where you’ll support individuals throughout an important journey, acting as a trusted point of contact and helping ensure every interaction is professional, supportive and seamless.

This opportunity would suit someone from customer service, healthcare, clinics, hospitality, optical, retail, administration or relationship-based environments.

The role:

• Supporting customers throughout their journey from initial enquiry onwards
• Responding to enquiries across phone, email and other communication channels
• Providing clear information around services, processes and next steps
• Building trust and delivering an excellent customer experience
• Coordinating with internal teams to ensure a smooth service
• Maintaining accurate records and updating internal systems
• Supporting service improvements and wider business initiatives

We’re looking for someone who has:

• Experience in customer service, customer support or advisory roles
• Experience working in an empathetic, sensitive or people-focused environment
• Strong communication and relationship-building skills
• A calm, professional and supportive approach
• Good organisation and attention to detail
• Ability to manage multiple priorities in a busy environment
• Confident using IT systems and handling data accurately

Experience from any of the following would be useful:

• Healthcare, patient services or medical environments
• Clinics, hospitals or private healthcare
• Optical or wider health-related settings
• Hospitality or high-end customer service roles
• Customer support in emotionally sensitive environments
• Administration, coordination or front-line service roles
• Insurance, claims, complaints or case handling
• Any KPI or target-led customer service environment

What’s on offer:

• Opportunity to join a supportive and growing team
• Varied role with strong customer interaction
• Career development opportunities within healthcare
• Positive and collaborative working environment
• Full training and ongoing support