Our client is a well-established international B2B SaaS provider operating in highly regulated environments such as compliance, governance, risk, sustainability, and corporate transparency.
With a strong European footprint and a growing global customer base, the company supports thousands of organisations in managing complex regulatory and reporting requirements through cloud-based solutions. They are currently strengthening their team in Barcelona, which acts as a central hub for EMEA markets.

We are looking for a senior, highly technical Enterprise Customer Support to take ownership of the support experience for the company’s most strategic and complex global customers. This role sits at the highest level of support and is designed for professionals who thrive in high-impact situations, enjoy deep technical problem-solving, and are comfortable engaging with senior customer stakeholders.

You will lead critical escalations, guide Enterprise clients through incidents, and work closely with Product, Engineering, and SRE teams to resolve complex issues while driving long-term improvements in product stability and customer experience.