Learner Programme Assistant Apprentice

  • fulltime
  • Stockton-on-Tees, TS22 5FG
  • GBP 4.81 to 0.0 Hour

Our client is based in the North East of England with over 40 year's experience in the hospitality industry, they are dedicated to providing the corporate market an unsurpassed service in venue sourcing for conferences, accommodation or events. They are looking for an Apprentice to join their team!

  • Ensuring learner bookings are confirmed within KPI’s
  • Completing calls to Managers to request confirmation of learners 
  • Ensure system is up to date with non or early arrivals
  • Liaising with hotels on Apprentice requirements
  • Answering/ transferring internal and external calls
  • Review and call Self-Managed venues and feedback to Programme account manager
  • Support team members in chasing venues for online feedback/issue submissions where needed
  • Provide training for hotels and clients on the HG One Stop learner booking system.
  • Manage Apprentice Inbox, ensuring emails are responded to in a reasonable amount of time
  • Support team with RFQ process and venue chasing
  • Support the Apprentice team to achieve overall Apprentice HG targets

Proven Abilities 

  • Confident on telephone                                                                                                                            
  • Ability to work to deadlines
  • Ability to implement initiatives 
  • Ability to problem solve and work on own initiative 
  • Ability to work with all levels of staff
  • Computer Literate: Word Processing, Spreadsheets, PowerPoint, CRM database, Outlook

Qualifications

Good general education, minimum 5 GCSE’s Grade A-C 

  • Confidence
  • ambition
  • Good IT Skills
  • admin
  • Learner
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