Service Administrator

  • fulltime
  • Hartlepool
  • GBP 24000.0 to 0.0 Annum

Our client requires an exceptionally experienced Operations Assistant to support the Admin Office and Logistics Team. Involving assisting with logistic scheduling of engineer’s diary/workload, hotel bookings, vehicle management including booking MOT, servicing and other vehicle requirement needs. Provide admin support involving managing phone calls and general administration duties.

To be successful as an Operations assistant, you should be polite and courteous when answering telephone calls and build and maintain a good rapport with the colleagues, engineers, and customer alike.


  • You will need to be organised,
  • Have minimum of 3 years’ experience in Operations/administrations, 
  • Be a good communicator with computer, and problem-solving skills. 
  • You should be resourceful, adaptable, and organised 
  • Excellent organisational and time management skills
  • Ability to be proactive, and handle uncertainty.
  • Excellent verbal and written communication skills.
  • Proficient in Word, Excel, Outlook, and PowerPoint and account management software CRM
  • Proven ability to juggle multiple jobs/tasks at a time, while maintaining sharp attention to detail
  • Ability to understand client requirements.
  • Ability to build rapport and collaborate with others within the company and externally.
  • Keeping stakeholders informed of project timelines and deadlines.
  • Ability to learn quickly and work under pressure in a fast-paced environment.
  • Good working ethics and ability to treat documents with confidentiality.
  • Ability to work effectively within a team setting.
  • Administrative writing skills
  • Reporting skills
  • Knowledge of geography/logistics for national travel of engineers 


  1. Answers phones and emails, schedule and confirms appointments, and input customer data into company systems.
  2. Assist with workflow and appointment by reading and routing correspondence, collecting customer information, and managing assignments.
  3. Maintains customer confidence and protect operations by keeping information confidential.
  4. Secure information by completing database backups.
  5. Contributes to team effort by accomplishing related results as needed.
  6. Inputting of laboratory results into our system and identifying out of control levels
  7. Administrative set of tasks to ensure smooth running of the office. 
  8. Monitoring inventory levels and replenishing stock as needed.
  9. Performing regular stock checks and reporting any issues to line manager.
  10. Complete tasks as identified by the Account Manager, supporting various projects

Salary £24,000 Annually 

Working hours : 8.30am until 5pm Monday to Friday

  • Administration
  • Microsoft Skills
  • Organisational
  • Strong Communication
  • Telephone skills