Are you passionate about helping others? Do you like to work in an international and innovative environment? And are you interested in skincare and -products? Then we are looking for you!

Our client is an international company and a Spanish dermatology leader specializing in solutions to skin conditions and sun protection. They are looking for a German-speaking professional to join their customer care team at their headquarters in Barcelona.

This role could be a great opportunity if you have excellent communication skills, have some experience in either administrative work in an international environment or a call center, and are comfortable working with online programs such as Microsoft Office, SAP, or Salesforce.

Key Languages:

• Bilingual proficiency or equivalent in German
• Full professional level of Spanish
• Full professional level of English (is a plus)

Main Responsibilities:

• Act as the main contact for customers and consumers in coordination with the Call Center, handling inquiries on orders, products, usage, and digital platforms
• Manage inbound and outbound customer communications in areas without sales coverage across all channels
• Coordinate daily operations with logistics providers, ensuring correct product intake and order processing
• Oversee end-to-end order management, from entry through to shipment and delivery
• Manage returns, claims, and invoice incidents, ensuring timely resolution
• Maintain and update customer and product master data across internal systems and logistics partners

Core Skills/experience:

• +3 years of experience in Customer Service, Customer Care, or Order Management, ideally in a B2B environment
• Strong experience in back-office customer service, including order management, issue resolution, and logistics coordination
• Strong problem-solving and solution-oriented mindset
• Highly proactive, autonomous, and able to ramp up quickly
• Adaptable and comfortable working in a dynamic, fast-paced environment
• Hands-on experience with SAP is essential, along with strong proficiency in Microsoft Office
• Ability to work effectively with cross-functional teams
• Thinking in solutions, have an innovative mindset

What's on offer:

• Compensation: €28,000 - €33,000 gross annual salary, depending on your experience and the value you bring to the position
• Private health and life insurance
• Ticket Restaurant
• Yoga, pilates, and barre classes
• 100% on-site work model

Our recruitment process?:

• Step 1: Interview with one of our Recruiters to get to know you better
• Step 2: Interview with the Talent Acquisition
• Step 3: In-person interview with the Customer Care B2B Manager

At Babel Profiles, we believe in talent beyond labels. This opportunity is open to all qualified candidates, and we are committed to ensuring equal opportunities regardless of gender, gender identity, background, or origin.