Senior IT Support Engineer (2nd/3rd Line)

Location: Liverpool, Merseyside
Salary: £36,000 - £46,000

We're working with an established industrial manufacturing organisation in Liverpool looking to appoint an experienced Senior IT Support Engineer to join its IT operations team.

This is an excellent opportunity for a technically strong IT professional who enjoys troubleshooting complex issues, supporting business-critical systems and helping develop junior colleagues.

The role combines advanced 2nd/3rd line technical support with systems administration, cloud technologies and continuous improvement projects.

Key Responsibilities

• Act as the primary escalation point for complex 2nd/3rd line technical issues across hardware, software, networks and business applications.

• Administer and support Microsoft 365, Azure/Entra ID, Active Directory, Intune and remote monitoring tools.

• Troubleshoot Windows, macOS, mobile devices, networking and enterprise applications.

• Develop and maintain PowerShell scripts to automate routine administration and improve efficiency.

• Support endpoint management, device deployments, software upgrades, patching and licensing.

• Monitor IT systems, proactively identifying performance, reliability and security issues.

• Assist with IT security measures, including endpoint protection, access controls and security policies.

• Mentor junior IT Support Technicians, sharing technical knowledge and troubleshooting best practices.

• Maintain technical documentation, knowledge base articles and IT support procedures.

• Collaborate with infrastructure, networking and cybersecurity teams on system upgrades and IT improvement projects.

Skills and Experience Required

• 5+ years' experience in IT support, ideally operating at a senior 2nd or 3rd line level.
• Strong troubleshooting experience across Windows environments, hardware, software and networking.
• Experience administering Microsoft 365, Azure/Entra ID, Active Directory and Intune.
• Good understanding of networking fundamentals, including TCP/IP, DNS and DHCP.
• Experience using PowerShell for scripting, automation or systems administration.
• Familiarity with IT ticketing systems, remote support tools and endpoint management.
• Knowledge of IT security practices, including patch management, access controls and endpoint protection.
• Ability to independently investigate and resolve complex technical issues.
• Excellent communication skills and experience supporting non-technical users.
  

The position would suit an experienced Senior IT Support Engineer, 3rd Line Support Engineer, IT Systems Support Engineer or Systems Administrator looking for a varied technical role within an established business.