1st Line Support - 24/7 Shift work 

Leatherhead

£27,000 + Bonus + Benefits + Career Development

Our client, a systems integrator and managed service provider is seeking a First Line Support Analyst to enhance their distinguished Service Desk Team. This role is a golden opportunity for individuals with a penchant for first-line support, promising unmatched exposure to cutting-edge technology, notably Microsoft and Cisco.

Why This Role?

Global Reach: The client stands tall as a systems integrator and managed service provider with a presence in 70+ countries.

Career Trajectory: The First Line Support Analyst will have avenues to evolve into 2nd Line roles and beyond. The organisaiton actively encourages continued learning and career development across Enterprise Networking, Collaboration, Data Centre & Cloud, or Security.

Shift Patterns for First Line Support Analyst:

Early: 0530 – 1400 (WFH)

Middle: 0900 - 1730

Afternoon: 1400 - 2230

Nights: 2130 – 0530 (WFH)

Essential Certifications for First Line Support Analyst:

CompTIA Network+

Ideally MS-900 or AZ900 (or working toward these)

Desired Experience:

• Previous engagement in a Service Centre, adeptness with SLAs, and ticketing systems.
• Technical affinity towards Microsoft, Networking, or Unified Communications.

Skills Snapshot for First Line Support Analyst:

• Proficiency in Troubleshooting & Active Directory.
• Comprehensive grasp of ITIL Processes.
• Exceptional communication, multitasking, and team interaction capabilities.

Role Overview:

• The First Line Support Analyst will play a hybrid role, with shifts between Leatherhead and home.
• The individual will handle all incoming support tickets, emails, and calls, ensuring timely and effective resolutions.
• Key tasks will include system data manipulation, periodic reporting, and continuous enhancement of service quality.

Join the future of tech innovations and carve out a standout career as a First Line Support Analyst. Apply today!