Here at Heyllo we put a stop to bad workdays. We know people look forward to coming to work, they are excited and dynamic, and are supported by leadership every step of the way. We are one team with one simple vision: to make people happy and fulfilled in their careers today so that we are inspired to do it again tomorrow. We do this by being a company that truly looks after its staff and by being a little bit different from the rest.

Booking Officer – Learner Engagement Team

Department: Recruitment 

Reporting to: Head of Recruitment 

Main Purpose of Role:

Focused on candidate recruitment for jobs, via learning pathways. The ideal candidate will have a good working knowledge of unemployed provision and employer/learner engagement experience. Skills programme delivery knowledge would be advantageous.

Key Responsibilities:

• Confident in the use of telephone, and interaction with the general public
• Responsibility for the engagement of learners, selling the benefits of current remote classroom based / Skills programmes to support job outcome. 
• To promote the Skills programmes to learners through promotions, social media  job boards. 
• Ensure a minimum cohort of 12-15 learners per course, by driving referrals. 
• Responsible for calling learners to book them slots on dates of sessions after qualifying right for the programmes and the job roles associated by employer. 
• Responsibility for managing and coordination of course training plan.
• Work with the Branch Manager to promote the Skills programmes to local employers/partners.
• Build and maintain good working relationships with referral partner key contacts and where required to confirm enrolment and induction time date and venue. 
• Ensuring that there are the required numbers by courses per employer needs in the right areas  in with the local business plan. 
• Contact learners on Skills programmes on a weekly basis to ensure that they are okay and have mid- point interview scheduled with learners.
• Working with employers/Tutors to ensure candidates progress into outcomes Ensure timely MI  is passed to Branch Manager as required.
• Completion of all stipulated enrolment and course completion documentation meets.
• Keep accurate register logs of all attendance.
• Undertake eligibility checks. 
• Provide learners with initial advice and guidance about the course content, and enrolment and confirm course start and end dates. 
• Be the point of contact for learners giving support.
• Keep accurate records of attendance / absence forms to admin support staff.
• Liaison with relevant Manager / Staff member any issues / queries or opportunities which may arise from the enrolment to  induction process.
• Promoting the inclusion and acceptance of all learners, celebrating diversity and equality.
• Ensuring the implementation of equal opportunities.

Skills:

• Ability to plan and prioritise own work load. 
• Ability to work in a team and with a wider audience. 
• Respect for and understanding of the Safeguarding, Equality and Diversity, Health and Safety and Data Protection of our learners. 
• Ability to motivate learners and help raise their self esteem.
• Effective communication skills.

Hours:                       9 a.m. – 5 p.m.  Monday – Friday 

Location:                  Hartlepool Head Office, remotely and other locations  

Salary:                     Dependant on experience