B2B Customer Advisor w/ Native Level of Dutch

  • fulltime
  • Barcelona
  • EUR 18000.0 to 25000.0 Annum

Are you a native Dutch speaker with a passion for helping other people? Are you a good listener with a problem-solving mentality? Our client is looking for a creative, open-minded, and energetic individual to join their international team in sunny Barcelona.

Our client is a fast-growing e-Commerce company focusing on the sales of corporate gifts and promotional products for companies all over Europe. As a B2B Customer Advisor, you will be the first point of contact of the client assisting them throughout the whole process: from the first contact until the delivery of the products. This includes understanding the client's needs and being able to advise them in a creative way. 

Key Languages:

  • Native level of Dutch
  • Intermediate level of English and/or Spanish

Main Responsibilities:

  • Effective inbound communication with customers via email and telephone
  • Advising customers on selecting the right product and print for their promotions
  • Preparation of price quotations and virtual samples
  • Process and follow-up of sales orders
  • Process and follow-up of purchase orders with suppliers
  • Coordinate print proof communication between suppliers and customers
  • Send shipping information and assure on-time delivery
  • Assuring customer satisfaction.

Core Skills/experience:

  • Native/Bilingual Dutch speaker
  • Intermediate level in English and/or Spanish
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • A problem-solving and solution-driven mentality.
  • Ability to multi-task, organize, and prioritize work.
  • Emphatic personality and passionate about helping others.

What's on offer:

  • Full-time job with a fixed contract.
  • Competitive fixed salary + attractive commission scheme
  • Standard office hours: Monday to Friday 09:00-18:00h (with flexibility)
  • Hybrid working model.
  • Dynamic and multicultural work environment.
  • Office in Barcelona (@22 area), 10 min from the beach

What will you learn?:

  • Gain experience in a fast-growing, dynamic, and international environment 
  • Listening and asking the right questions in order to engage in the customer´s needs
  • Using different communication techniques and develop your telephone communication skills

Our recruitment process?:

  • Step 1: Interview with our Recruiter to get to know you better and give you advice on the recruitment process
  • Step 2: Interview with the company´s Teamleader 
  • Step 3: Interview with the company´s CEO
  • Step 4: A case study to find out your communication skills