Customer Care Specialist w/ Native Italian

  • fulltime
  • Barcelona, 08003
  • EUR 22000.0 to 0.0 Annum

Do you believe technology is the key to making success and profitability accessible to every hotelier in the world? And you want to be a part of a young team based in Barcelona? So join in now!

Backed by some of Europe’s leading investors, Amenitiz is one of the fastest-growing companies in the Hospitech world. Over 4'000 properties all over the globe are using Amenitiz daily to develop their business, and we’re looking forward to helping 10'000 by the end of 2022.


Key Languages:

  • Native level of Italian
  • Fluent level of English


Main Responsibilities:

  • Be part of an amazing team of people, working closely with your team leader, and delivering the best service possible to hoteliers and property owners
  • Have a direct impact on our customer satisfaction, product adoption, and customer lifetime value
  • Educate clients how to use Amenitiz and help them become product experts themselves
  • Build robust relationships with customers to limit the churn rate
  • Provide customers with any extra advice requested, always looking to go the extra mile!


Core Skills/experience:

  • You have outstanding communication skills both spoken and written in Italian and English
  • You have at least some previous experience in a customer-facing role, handling direct communications via chat, phone, and email
  • You have strong customer orientation and the ability to adapt to each client to provide a personalized experience
  • Empathy is one of your strongest skills, you are able to put yourself in the customer's shoes and actively handle their requests
  • Excellent organization and coordination skills, you are a natural problem solver and are not afraid to think outside the box for solutions


What's on offer:

  • One of the fastest-growing SaaS start-ups in Barcelona
  • Key moment to join in terms of growth and opportunities
  • Fast-growing / learning environment, with strong entrepreneurial team spirit
  • Young and international environment (15+ nationalities)
  • Employee Stock Options
  • Alan private health insurance
  • Positive impact on the world: https://noos.global/en


What will you learn?:

You will learn everything about the hospitality and hospitech industry in the Italian market, turning you into a real expert in the field!


Our recruitment process?:

First step: Phone-screening with Babel Profiles 

Second step: Interview with Hiring Manager at Amenitiz 


Apply