About the Role

We are looking for a Customer Success Manager to be the voice of Recruitly for our international clients across the UK & Europe.

We’re looking for someone who is great at communication, tech-savvy, product-oriented, and takes ownership.

What You’ll Do

• Own customer communication & troubleshooting calls
• Handle chat support and provide resolutions
• Manage escalations and liaise with the Tech/Product teams
• Track customer requests, issues and follow-ups
• Become an expert across the Recruitly platform
• Help create product videos, tours and support content
• Act as the bridge between our customers and internal teams

What We’re Looking For

• Excellent communication & problem-solving skills
• Comfortable with SaaS & technology
• Strong ownership and follow-through
• Prior B2B SaaS / Customer Success experience is a big plus
• Experience with UK/European clients is an advantage