Our client is seeking a proactive and commercially minded Customer Experience & Sales Advisor to join their team. This role plays a key part in delivering high-quality customer service while converting enquiries into confirmed bookings across training and medical services.

The successful candidate will be responsible for managing customer enquiries end-to-end, identifying client requirements, and providing tailored advice and solutions to maximise sales revenue, course utilisation, and long-term client relationships.

Key Responsibilities

Customer Service & Sales

• Respond to all customer enquiries (bookings and sales) in a professional, effective, and timely manner.
• Treat every inbound call or enquiry as a potential sales opportunity, aiming to close sales during initial contact or extend orders through upselling and incentives.
• Actively upsell during all customer interactions and negotiate discounts where appropriate to secure bookings.
• Proactively follow up on enquiries that do not immediately convert into bookings.
• Identify and escalate new business sales leads to the Customer Experience Lead.
• Proactively manage course fill rates by engaging with clients and self-sponsors to maximise attendance.
• Contact individuals whose training is due to expire in advance, securing refresher bookings and repeat business.

Advisory & Relationship Management

• Provide customers with accurate advice on course content, medical services, pricing, prerequisites, and availability across training locations.
• Build, maintain, and develop strong client relationships.
• Attend internal and external client meetings where required.
• Deputise for the Customer Experience Lead when requested.

Operations & Administration

• Ensure accurate and timely processing of training, medical, and accommodation bookings in line with internal systems and procedures.
• Maintain accurate records relating to bookings, sales orders, and customer interactions.
• Liaise closely with Operations and Commercial teams regarding new course requests, availability, and pricing to ensure all potential opportunities are fully explored.
• Maintain up-to-date knowledge of all courses and medical services offered.

Skills, Experience & Competencies

Our client is looking for someone who demonstrates:

• Strong customer service skills with a commercial, sales-focused mindset
• Excellent verbal and written communication skills
• Proven ability to convert enquiries into sales and maximise revenue opportunities
• Strong organisational and time management skills
• Ability to build effective relationships with customers and internal stakeholders
• A collaborative, team-oriented approach
• High standards of professionalism, integrity, and judgement

What’s on Offer

• A customer-facing, commercially driven role with clear impact on business performance
• Opportunities to develop sales, customer experience, and relationship management skills
• A supportive and collaborative working environment