We have an exciting new opportunity for a Field Service Engineer to join our client’s Technology engineering services team based at their Bristol, London or Bournemouth industrial premises, where you would be a valued part of their service team. 

This role is front line where you would be representing the image of the company, delivering high-quality services, and being an ambassador to their proud customer base. You will be required to attend field service calls, diagnose, repair and report on findings on Client premises, Data Centres and Telephone Exchanges at a nationwide level. You will also recondition and install equipment as part of the daily requirements. 

The ideal candidate for this role will be ambitious and passionate about the industry, be based within a 45 minute commute from Bristol, London or Bournemouth, hold 1-2 years experience in a hands on role such as an Electricians Mate, Workshop Apprentice or Cabling Apprentice. The successful candidate must be flexible to travel, happy to complete overtime as and when required and occasionally work away. 

Description:

Overall purpose of the job:

• Nationwide travel to perform Cabling and Hardware duties at Client premises, Data Centre’s, and Telephone Exchanges.
• Nationwide travel to perform site surveys.
• Installation of Network, Server and Wifi Hardware and associated cabling.
• On-site support at Client premises & Data Centre’s for various clients.
• Technical Remote Hands and break-fix support.
• Network infrastructure cabling and Data Centre patching activities.
• Participation in on call rota (1 week in 4/6) to provide 24/7 support Nationwide.

Key Responsibilities:

Field Operations

• Co-ordinate on site cabling and hardware installation duties, working with Core Network and Managed Hosting teams to ensure hardware is correctly deployed and connectivity is tested and reachable remotely.
• Survey client premises for WiFi & 4G coverage nationwide and capture other vital information required for the planning of future deployments of associated hardware and cabling for large scale nationwide projects.
• Perform Pre Cable’ and ‘Pre deploy’ duties in cases where circuits and client sites are yet to be delivered or readied by vendors.
• Troubleshoot/Investigate and rectify circuit connection errors & circuit/hardware down scenarios using ServiceNow ticketing system and working closely with internal teams.
• Participate in a Rota system to provide out of hours migration/switch over works providing on-site support if required to client premises nationwide. *Random night shifts may be required for bulk out of hours migrations.
• Perform Hardware upgrades on legacy equipment and re-cable as instructed.
• Participate in on-call/out of hour’s duties on various planned and unplanned Infrastructure upgrades, faults and expansion projects.
• Work with Senior Data Centre Technicians to plan in order of received tickets, workload for each day.
• Keep in line with internal and client agreed SLA’s surrounding time taken to deliver each ticket/site deployment dependent on geographical location.  

Knowledge and Experience required:

• Well organized and self-motivated with the ability to work alone and as part of team
• Proficient in working with hand held tools preferably cable cutters and crimps.
• Ability to work at height on small to medium step ladders.
• Experience and understanding of delivering excellent customer service.
• Must be willing to stay away on occasion if covering an extended geographical area with multiple site locations.
• Well-mannered and able to represent the business in a professional manor.

Benefits:

• Car
• Pension
• Healthcare

Salary: £25,000 – £30,000 depending on experience 

If you would like to apply for this opportunity or to find out more, please call Naya on 0330 088 1857 or email Naya@optimal-recruitment.co.uk