Customer Experience & Sales Advisor

Location: Prescot
Job Type: Temp to Perm
Start Date: Immediate – Monday 13th

Our client is recruiting a proactive and commercially minded Customer Experience & Sales Advisor to join their team on a temp‑to‑perm basis. This is a customer‑facing role with a strong sales focus, supporting enquiries and bookings across training and medical services.

The role plays a key part in delivering an excellent customer experience while converting enquiries into confirmed bookings and building long‑term client relationships.

Key Responsibilities

Customer Service & Sales

• Handling inbound customer enquiries professionally and efficiently via phone and email
• Treating every enquiry as a sales opportunity, aiming to secure bookings at first point of contact
• Actively upselling relevant courses and services and applying incentives where appropriate
• Following up on non‑converted enquiries to maximise booking rates
• Proactively managing course fill rates, encouraging take‑up from self‑funded clients
• Contacting customers ahead of training expiry dates to secure refresher bookings and repeat business
• Identifying and escalating potential new business opportunities where appropriate

Advisory & Relationship Management

• Providing accurate advice on course content, medical services, pricing, prerequisites, and availability
• Building and maintaining strong relationships with customers
• Attending meetings when required and supporting the wider customer experience function

Operations & Administration

• Accurately processing training, medical, and accommodation bookings
• Maintaining accurate records of bookings, sales orders, and customer interactions
• Liaising with internal teams to confirm availability, pricing, and new course requests
• Keeping knowledge up to date across all services offered

Skills & Experience

• Strong customer service background with a sales‑focused mindset
• Confident communicator with excellent telephone manner
• Proven ability to convert enquiries into bookings
• Organised, detail‑focused, and able to manage multiple enquiries
• Professional, collaborative, and commercially aware

What’s on Offer

• Immediate start with temp‑to‑perm opportunity
• Customer‑facing role with real impact on business performance
• Supportive team environment with scope for longer‑term development