Are you passionate about helping others? Do you like to work in an international and innovative environment? And are you interested in skincare and -products? Then we are looking for you!

Our client is an international company and a Spanish dermatology leader specializing in solutions to skin conditions and sun protection. They are looking for a German talent to join their customer care team at their headquarters in Barcelona.

You would be a great fit if you have excellent communication skills, have some experience in either administrative work in an international environment or a call center, and are comfortable working with online programs such as Microsoft Office, SAP or Salesforce.

Key Languages:

• Native level of German
• Full professional level of Spanish
• Full professional level of English (is a plus)

Main Responsibilities:

• Act as the main contact for customers and consumers in coordination with the Call Center, handling inquiries on orders, products, usage, and digital platforms
• Manage inbound and outbound customer communications in areas without sales coverage across all channels
• Coordinate daily operations with logistics providers, ensuring correct product intake and order processing
• Oversee end-to-end order management, from entry through to shipment and delivery
• Manage returns, claims, and invoice incidents, ensuring timely resolution
• Maintain and update customer and product master data across internal systems and logistics partners

Core Skills/experience:

• +3 years of experience in Customer Service, Customer Care, or Order Management, ideally in a B2B environment
• Strong experience in back-office customer service, including order management, issue resolution, and logistics coordination
• Strong problem-solving and solution-oriented mindset
• Highly proactive, autonomous, and able to ramp up quickly
• Adaptable and comfortable working in a dynamic, fast-paced environment
• Hands-on experience with SAP is essential, along with strong proficiency in Microsoft Office
• Team player with strong collaboration skills across departments
• Thinking in solutions, have an innovative mindset

What's on offer:

• Competitive salary
• Private health and life insurance
• Ticket Restaurant
• Yoga, pilates, and barre classes
• 100% on-site work model

Our recruitment process?:

• Step 1: Interview with one of our Recruiters to get to know you better
• Step 2: Interview with the Talent Acquisition
• Step 3: In-person interview with the Customer Care B2B Manager