Duty Manager (Leisure & Customer Services)

  • fulltime
  • Sheffield, S6 3NA
  • GBP 22500.0 to 25000.0 Annum

Job title: Duty Manager (Customer Services)

Location: Sheffield

Full-time (37) or Part-time (min 20), Permanent

Salary: Up to £25,000

Bhayani Recruitment is working in partnership with an award-winning community enterprise that delivers high-quality and responsive services to local people to recruit a Duty Manager within their Customer Services team at the Leisure Centre. They are passionate community enablers, working to tackle local inequalities and improve community wellbeing and deliver a range of responsive and integrated community, leisure, health and work support services to adults and children from across Sheffield.

Summary of role

The purpose of a Duty Manager will be to work as part of a Leisure Services Management team to ensure the healthy, safe and secure operation of the day-to-day running of the Leisure Centre. The role will require flexible working with a shift pattern, including early starts, evenings, and weekends.

What will you be doing?

  • Supervise and support leisure team staff to perform their role effectively in all wet & dry physical activities & reception areas,
  • Ensure effective procedures and practices are in place to ensure a high-quality customer journey from first contact.
  • Lead the supervision and support for the Centre’s Customer Service team
  • Support effective customer communications using the website and social media channels
  • Manage room booking systems.
  • Act as a point of contact and build relations with Centre tenants.
  • Plan and schedule regular staff training in relation to customer-facing systems and services.
  • Deal positively with customer enquiries, concerns and complaints.
  • Support effective internal and external marketing & communications



  • 3 years’ experience working within the leisure industry.
  • Experience in staff supervision working in a customer-facing environment, resolving conflict and handling customer complaints
  • NPLQ (or willingness to engage in immediate training)
  • Knowledge and experience of health & safety requirements in the leisure industry.
  • Knowledge of pool plant operation or willingness to learn.
  • Knowledge and experience in premises management.
  • Knowledge and experience in planning, developing & coordinating activities in a leisure facility.
  • Knowledge and experience of using Microsoft 365 applications, leisure administration systems, including cash handling.
  • Excellent communications skills - both written, verbal and face-to-face.
  • Ability to work on own initiative and as part of a team
  • Flexible and organised


  • First Aid at Work
  • National Pool Plant Operators certificate
  • Level 2 Fitness Instructor Qualification (NVQ or similar)
  • Swimming Teaching qualification
  • Other relevant leisure qualifications

What do you get in return?

  • 25 days holiday – rising 1 day per year to 30 days, pro rata
  • Westfield Health
  • Gym & Pool Membership
  • Pension Scheme
  • A salary between £22,5000 - £25,000 dependent on qualifications and experience, pro rata

Closing date: 19th August 2022 at 5pm

Bhayani recruitment is acting as an employment agency in relation to this role. Bhayani recruitment will ensure all qualified applicants receive consideration for employment without regard to race, sex, age, colour, religion, sexual orientation, gender identity, national origin or on the basis of disability. We invite applicants to contact us directly to identify any additional support required