Business Administration Apprentice

  • fulltime
  • Darlington, DL1
  • GBP 5.28 to 0.0 Hour

Our client is looking for a Business Administration Apprentice to join their team.

Duties to include:

· Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

· Greeting patients politely and ensuring the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction

· Deal with all general enquiries, explain procedures and make new and follow-up appointments

· Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner

· Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed

· Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery

· Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to the Duty Doctor

· Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually

· Enter patient information on to the computer as required


City and Guilds Level 3 Business Administrator Apprenticeship Standard which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)

Job Types: Full-time, Apprenticeship

Salary: £5.28 per hour


  • Monday to Friday

  • Receptionist
  • Administration
  • confident