Our client is looking for a Business Administration Apprentice to join their team.
Duties to include:
· Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
· Greeting patients politely and ensuring the appointment system is run efficiently, monitor the flow of patients to and from consulting rooms, managing queues through telephone and face to face interaction
· Deal with all general enquiries, explain procedures and make new and follow-up appointments
· Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
· Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
· Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
· Enter requests for home visits into the visit book, ensuring careful recording of all relevant details and where necessary refer to the Duty Doctor
· Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually
· Enter patient information on to the computer as required
Training:
City and Guilds Level 3 Business Administrator Apprenticeship Standard which includes:
Job Types: Full-time, Apprenticeship
Salary: £5.28 per hour
Schedule: