3rd Line Engineer

Oxfordshire + Client Site Visits
£40,000 – £50,000

The Opportunity

Are you a skilled 3rd Line Engineer looking for a role where you can take ownership of technical challenges, work across varied client environments, and play a key part in delivering high-quality IT solutions?

We’re working with a well-established and growing IT services provider supporting SMEs across Oxfordshire and the Thames Valley. Known for delivering reliable, proactive IT support and security-focused solutions, they are looking to expand their technical team with an experienced 3rd Line Engineer.

This is an excellent opportunity to join a business that values technical excellence, customer service, and continuous development.

The Role – 3rd Line Engineer

This is a hands-on technical role combining high-level support, infrastructure improvement, and project delivery across multiple client environments.

You will be responsible for:

• Providing 3rd line support across a wide range of technologies via remote support, phone, and email
• Troubleshooting complex technical issues across servers, networks, cloud platforms, and security systems
• Monitoring and maintaining live client environments to ensure maximum uptime and performance
• Delivering infrastructure upgrades, migrations, and improvement projects
• Supporting Microsoft 365, Azure, server environments, networking, and cybersecurity solutions
• Managing escalated issues through to full resolution with clear ownership and accountability
• Working closely with third-party vendors and technology partners
• Maintaining accurate technical documentation and keeping clients updated throughout

What We’re Looking For

You’ll be a strong technical problem solver who enjoys working across multiple technologies and delivering excellent service to clients.

We’re looking for someone with:

• Proven experience in a 3rd Line Engineer or Senior Support Engineer role
• MSP experience preferred
• Strong communication skills with the ability to explain technical issues clearly to non-technical users
• Excellent troubleshooting and diagnostic ability
• Strong organisation and the ability to manage your own workload effectively
• A proactive mindset and genuine passion for IT and continuous learning

Technical Experience Required

Experience across most of the following would be highly beneficial:

• Microsoft stack (Windows Server, Windows 10/11, Microsoft 365, Azure, Entra ID)
• Active Directory, DNS, DHCP
• Virtualisation (VMware / Hyper-V)
• Azure and cloud-based infrastructure
• Exchange (on-premise and hybrid)
• Backup and disaster recovery solutions (Veeam, Datto, etc.)
• Networking fundamentals (LAN/WAN, VLANs, firewalls, switches, Wi-Fi)
• Cybersecurity tools and best practices (Defender, MFA, Intune, EDR)
• Storage solutions (SAN / NAS / DAS)
• Exposure to VoIP, endpoint security, and proactive monitoring tools
• Bonus points for MacOS, iOS, and Android support

Why Apply?

• Join a supportive, close-knit technical team where your input matters
• Work across a broad range of technologies, clients, and projects
• Strong investment in training, development, and career progression
• Exposure to modern cloud, infrastructure, and cybersecurity solutions
• Be part of a company that values both technical expertise and customer service equally

Interested?

Call Kylie 02081645912 or email kylie.richards@aztrum.com