Patona works with top enterprises and digital native businesses in Australia helping them build their remote teams in the Philippines. We pride ourselves with hiring great teams to work on exciting game changing technology. Patona currently has 200+ engineers, testers, product managers etc. working across 20+ partners.
We focus on uplifting the way organisations build and manage their remote teams through great working relationships, trust, integrity, culture and hiring processes. Additional to this we are building our own technology product offerings. We strive to deliver the best outcomes for our customers, our partners and our people.
Client Description:
Our client exists to remove the barriers to climate action, by giving individuals and businesses the power to take immediate steps forward. Our client's simple platform and supportive team empowers businesses to start their journey to net zero today and engage their staff.
Position Overview:
Not only do you get to work side by side with the two ambitious and dynamic cofounders but you’ll be an integral part of the Customer Success Team, consisting of:
● Sustainability Experts: our customer’s Virtual Sustainability Team(chargeable consulting services) and industry thought leaders
● Customer Success: proactive post-sale relationship management- overall experience, renewals, expansions
● Sustainability Support Specialist (ie. you!): customer support + helping Sustainability Experts and Customer Success deliver their outcomes
● Thrive in and contribute to our culture of inclusivity, transparency, humility and a passion for solving humanity's greatest challenge
Key Responsibilities:
● Help make decarbonisation accessible and actionable for our customers by helping them measure, manage, and reduce their carbon emissions!
● Support both our customers and our Sustainability Experts across APAC and UK/EU regions with (not anexhaustive list):
○ Data collection, mapping and reconciliation
○ Reviewing and summarising notes to help determine emissions boundaries and emissions factors
○ Answering back and forth questions from customers during their carbon measurement process
○ Helping with manual back-end product activation
○ Helping with carbon methodology standards research and other ad hoc activities as required
● Support customer success operations to ensure customers are receiving a seamless account management experience (renewals, invoicing, upgrades) through:
○ Managing subscription renewals and upgrades in a proactive and scalable way
○ Answering questions from customers about their subscriptions
○ Updating the monthly impact tracker to account for offsets and trees purchased by our customers
○ Ensuring all revenue tracking systems (Hubspot, Chargebee, and Google Sheets) are reconciled and up to date
● Be on the lookout for opportunities to enhance and automate internal processes and support tools.
Key Skills and Key Qualifications:
● A fast learner!
● Someone with an eye for detail and who is process obsessed
● Excellent written and verbal communication skills
● Background in or passion for sustainability, carbon accounting, decarbonisation, or similar
● Background in or passion for technology with experience in an early stage startup
● Bias towards immediate action
● Resilient, creative and willing to get your hands dirty - this is an agile startup environment with lots of ambiguity
● Proactive at designing processes and finding tools to increase efficiency
● Proficient use of Microsoft Excel/Google Sheets, Hubspot, Cargebee and support ticketing software
Benefits:
● 13th Month
● HMO
● Leave Benefits
If you possess the required skills and are eager to contribute to our team's success,We encourage you to apply for this exciting opportunity as a Fullstack Developer. Apply now!