Business Development Manager

  • fulltime
  • Sheffield, S3
  • GBP 20000.0 to 25000.0 Annum

Job Description

As one of our Business Development Managers, you will be responsible for reaching out, obtaining new clients as well as managing an existing book of accounts selling our giftware ranges. Your role will be to build upon and retain relationships on a business-to-business platform. Furthermore, you will be responsible for developing new business by means of correspondence combining telephone contact, email and face-to-face at a variety of trade shows and networking events. You will behave professionally and have an interest in selling ethically sourced products.

Main Job Duties

As a Business Development Manager you will report directly into the Sales Team Leader and be responsible for the relationship management of existing clients. In addition, you will be responsible for building up your own client base and exploring new clients within your industry sectors.

· Managing existing accounts and ensuring the positive relationship is marinated to ensure repeat orders.

· Exploring product type and availability to best suit the customer needs.

· Working closely with the rest of the sales team, Operations, Production, Quality Control and Design & Marketing to ensure orders are fulfilled in accordance with our sales cycle.

Essential Skills required

· Experience working in a customer service based role.

· Passion and drive to work for an ethical organisation.

· Have excellent organisational skills to manage a large portfolio of accounts.

· Attention to detail.

· Driven to explore new markets.

· Digital marketing experience.

· Ability to prioritise workload and key accounts.

· Commercially astute.

Your responsibilities

o Managing existing accounts

o Responding to enquiries by email or phone within the SLA.

o Use CRM system to produce detailed and professional quotations for customers.

o Use current price guide, freight costs to calculate accurate and competitive pricing.

o Provide samples/ visuals where required.

o Follow-ups with potential clients/ management of current opportunities to provide a status update.

o Brand awareness of client base in conjunction with key events i.e. festivals, events, seasonal changes etc.

o Deal with complaints appropriately and effectively.

o Ensuring accurate product knowledge.

o Managing customer expectations.

o Team work – ensuring you collaborate with your colleagues to manage appropriate sectors, provide cover during absence, both planned and unexpected.

o Problem Solving

o Managing KPIs

o Assessing own performance against targets.

o Liaison with Production and/or Merchandising to ensure that your clients’ needs can be met/ orders fulfilled.

o Generating new business - ensuring the growth of the account books and the business by:

- Exploring possible new markets, new clients by a variety of research, use of social media.

- Cold emailing/ calling

- Contact the appropriate person by researching role within an organisation.

- Work closely with Merchandising, Marketing and Finance to explore products available to suit potential customers.

- Trade Shows/ Events

- Attendance at appropriate trade shows.

- Arrange meetings with clients, where reasonably practicable.


£20 - £25k per annum working 40hrs per week Monday to Friday