B2B Customer Care & Sales Support w/ Native or High level of Dutch

  • fulltime
  • Asturias
  • EUR 30000.0 to 0.0 Annum

Our client is a multinational manufacturer, marketer, and distributor of high-quality and technologically innovative products in the chemistry sector for well-recognized brands and local companies from the performance and transportation segments. 

The Company's global scale leveraged with its strong local presence is critical to enhancing its clients' performance, product appearance, productivity, and profitability.

Key Languages:

Native level of Dutch
High level of English

Main Responsibilities:

  • Be the client point of contact “from order to cash” solving customer inquiries and complaints. 

  • Assist customers and potential customers, distributors, and other roles associated with the business.

  • Receive, process, and monitor all types of customers’ orders so commitments and deadlines are met.

  • Understand customers'/ companies’ needs and advise order proposals. 

  • Troubleshoot delivery, shipping, and order issues. 

  • Be responsible for offer management, price calculations, and invoicing process. 

  • Understand the payment collection process, apply credit/debit notes, and resolve open credit issues when needed.

  • Maintain and optimize a client portfolio.

  • Support the sales team.

Core Skills/experience:

  • Great communication skills on a high level of Dutch and English.

  • Bachelor's degree or equivalent.

  •  Experience in Customer Service, O2C, Order Management, Logistics or similar; experience working in the chemistry or pharmaceutical industry.

  • Knowledge of SAP, Salesforce or another CRM tool will be a plus.

  • Proficient in Word and Excel.

  • An organized person, adaptable to different situations, and able to multitask.

  • An excellent team player that is able to collaborate with others.

  • Strong customer-focused service mentality with high attention to detail.

What's on offer:

  • Permanent contract.

  • Hybrid work model with flexible working hours.

  • Attractive salary and benefits package upon the employee, including health insurance and life insurance.

  • Professional and career growth opportunities.

  • Work in a “best practice center” with an international atmosphere.

What will you learn?:

  • Have a better insight of an international company that operates in EMEA, North America, Latin America, and Asia-Pacific.

  • Work in an innovative, growing organization.

  • Gain technical knowledge of the product and services our client offers.

Our recruitment process?:

Step 1: Phone call and interview with Babel Profiles.

Step 2: 15-minutes informational call with the Company.

Step 3: Interview with the Team Supervisor.

Step 4: Interview with the Project leader.