Our client provides bespoke customer contact solutions to a variety of different companies. Established in 2001, they've become the UK’s leading customer contact outsourcer in many sectors including retail, holiday and leisure, parcel delivery logistics, financial services and government and social services.
As a market leader, they provide excellent opportunities for career progression, and over 90% of their Team Leaders started their career as advisors. This employer knows that work-life balance is important, so staff are provided with 30 days paid holiday per annum (inc. bank holidays).
This company truly invest in their staff they want you to be the best of the best, so will provide interactive, fully paid, face to face, comprehensive training based in their Newcastle office, which is spacious and bright. 100% of their recent recruits rated their training as good to excellent.
Offices have excellent access to public transport and amenities, and homeworking and office working are available. They are also working towards hybrid options to add additional flexibility for their team.
As a Customer Service Advisor, you will provide first class customer service putting the customer at the heart of everything you do. As a multi channelled business, you will deal with a variety of queries and complaints via voice, email and live chat, and will be the first point of contact for customers, providing professional advice and assistance.
You don't have to be experienced for this role but you must have:
These roles involve a two day Assessment Centre with an interview on day three with the hiring manager from the contact centre.