As an IT Helpdesk Technician/Trainee, you will be responsible for providing telephone support to our customers to maintain their systems where required and rectify any faults in a professional and timely manner.

Job Responsibilities:

• Provide telephone support to our clients to maintain systems.
• Report and assist with 3rd party faults and pass to the relevant department where necessary.
• Support the technical team in additional areas where required.
• Carry out general administration duties such as filling, logging calls, database administration etc.
• General network administration & troubleshooting
• Provide user management support.
• Office 365 administration.
• Contributes to knowledgebase.
• Assists with set-ups, including routine software/hardware upgrades and repairs.
• Makes recommendations to improve processes, procedures, and productivity.

The successful applicant will ideally have the following:

• Experience within working environment.
• Experience/passion to work with tech.
• Good communication skills both on the phone and in person.
• Able to thrive in a fast-paced environment.
• Strong organisational skills and shows enthusiasm to all duties.

What training will the apprentice take and what qualification will the apprentice get at the end?

Level 3 Information Communications Technician apprenticeship standard:

Technical Certificate
Day release class

Maths and English functional skills, if required.

What is the expected career progression after this apprenticeship?

Possibility of a permanent position upon the completion of the apprenticeship.

Job Types: Full-time, Apprenticeship

Salary: Up to £5.28 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Gosforth, NE3: reliably commute or plan to relocate before starting work (required)