Our Client is seeking to appoint an experienced Operations Assistant/Administrator to join their team.

The operations assistant will ensure our engineers work schedules are booked in accordance with the client’s requirements and logistically planned. This includes hotel bookings and assistance with vehicle management 

To succeed in this role, you will need to have minimum of 5 years’ experience in Operations/administrations, be a good communicator with computer, and problem-solving skills. You should be resourceful, adaptable, organised, and able to multitask.

Duties include

1. Manage the day-to-day diary of the engineers, book appointments directly with our clients and ensure the work is logistically efficient.
2. Inform engineers of their day-to-day diary two weeks in advance and populate in their tablets.
3. Make all hotel bookings ensuring cost effective.
4. Reschedule appointments as required liaising with both engineers and clients. 
5. Answers phones and direct calls 
6. Record information in the CRM system and work with the company bespoke Safewater system. 
7. Maintain up to date records of engineers completed tasks and provide engineers with updated list ahead of site visit. 
8. Update client spreadsheets with live information regarding access and no access visits. 
9. Maintain customer confidence and protect operations by strict confidentiality.
10. Review approvals in the Safewater system daily and be familiar with control levels and need to ensure any deviation are recorded and reported.
11. Administrative set of tasks to ensure engineers work runs smoothly.  

Complete tasks as identified by the Account Manager, supporting various projects.

The ideal candidate will have the following skills 

1. Knowledge of geography/logistics for national travel of engineers
2. Excellent organisational and time management skills
3. Ability to be proactive, and handle uncertainty.
4. Excellent verbal and written communication skills.
5. Proficient in Word, Excel, Outlook, and Microsoft Office
6. Experience of CRM system and other management systems.
7. Proven ability to juggle multiple jobs/tasks at a time, while maintaining sharp attention to detail
8. Ability to understand client requirements.
9. Ability to build rapport and collaborate with others within the company and externally.
10. Keeping stakeholders informed of project timelines and deadlines.
11. Ability to learn quickly and work under pressure in a fast-paced environment.
12. Good working ethics and ability to treat documents with confidentiality.

Ability to work effectively within a team setting. 

Hours of work: 08.30 to 17.00 Monday to Friday 

 Salary: £25,000.00 per annum