Do you enjoy coaching and developing your team to achieve success together while exceeding customer expectations? Are you motivated by leading a team?

This is your opportunity to join a dynamic and growing international shipping company that prides itself on delivering reliable, high-quality service worldwide. As a Customer Service Team Leader, you will manage and motivate a skilled team, ensure operational excellence, and play a key role in delivering outstanding service.

If you are organized, proactive, and passionate about leadership and customer experience, this role offers the chance to make a real impact and grow with the company.

Key Languages:

• Full professional level of Spanish
• Full professional level of English

Main Responsibilities:

• Supervise daily team operations and ensure team targets are met
• Participate in customer service activities, ensuring data accuracy and operational efficiency
• Train, develop, and support team members, managing performance and individual action plans
• Delegate tasks effectively while maintaining oversight, accountability, and follow-up
• Collaborate with other departments and escalate issues to the Customer Service Manager when needed
• Lead by example, promoting commitment, best practices, and adherence to company policies

Core Skills/experience:

• + 2 years of experience as a team leader or in a related role within the shipping sector
• Naval, nautical, or maritime-related studies are highly valued
• Proficient in Excel and familiar with CRM systems
• Organized and detail-oriented, able to motivate and guide a team effectively.
• Ability to work well under pressure and meet deadlines.
• Strong interpersonal skills and ability to collaborate across departments.

What's on offer:

• Competitive salary
• Permanent contract
• Hybrid model with up to two days of remote work per week
• Health insurance
• Gym in the office
• Opportunities for career growth and international exposure
• Young and friendly work environment

Our recruitment process?:

• Step 1: Interview with our Recruiter to get to know you and your experience
• Step 2: Interview with HR
• Step 3: Interview with the Deputy Director and Director
• Step 4: Psychometric tests