Our client is a global leader in premium student accommodation, committed to providing exceptional living experiences across its properties.

They are looking for an experienced and dynamic Operations Director to take overall responsibility for operational performance and team leadership across their Spanish portfolio. Based in Madrid, with regular travel to Barcelona and other locations, you will oversee multi-site operations, drive service excellence, manage operational budgets and develop high-performing teams, while supporting the company's continued growth and expansion in Spain.

Key Languages:

• Full Professional level  Spanish
• Full Professional level of English

Main Responsibilities:

• Multi-site Operations Management: Oversee the day-to-day operations of multiple sites, ensuring high standards across facilities management, housekeeping, maintenance, reception, health and safety, compliance and customer service.
• Leadership & Team Development: Lead, motivate and develop site managers and operational teams. Set clear objectives, monitor performance, provide coaching and build a culture of accountability and continuous improvement.
• Financial & Budget Management: Take ownership of operational budgets and P&L performance, monitoring costs, staffing levels, supplier agreements and maintenance expenses. Identify opportunities to improve efficiency while maintaining service quality.
• Customer Experience: Ensure a consistently high-quality resident experience by implementing service standards, monitoring feedback and addressing operational issues proactively.
• Process Improvement: Review and optimise operational procedures, introduce best practices and ensure consistent service delivery across all locations.
• Talent Development & Succession Planning: Identify development opportunities within the teams, support internal career progression and build a strong pipeline of future managers.
• New Site Openings: Coordinate operational preparations for new openings, ensuring teams, processes and facilities are ready. Provide ongoing support during the initial stages of operation.
• Cross-functional Collaboration: Work closely with teams across Operations, HR, Finance, Sales, Marketing and Engineering, ensuring alignment between local business needs and wider company objectives.

Core Skills/experience:

• Proven experience in a senior operational leadership role, managing multiple sites and leading managers and large teams.
• Strong background in operations management, ideally within hospitality, student accommodation, property management or other customer-focused environments.
• Solid financial acumen, with experience managing operational budgets, OPEX and P&L.
• Strong people management skills, with a track record of recruiting, coaching, developing and motivating teams.
• Customer-oriented mindset, with experience driving service excellence and improving customer/resident satisfaction.
• Hands-on, proactive and results-driven leadership style, with strong decision-making, problem-solving and stakeholder management skills.
• Fluent in Spanish and English, with flexibility to travel regularly across Spain.

What's on offer:

• Annual gross salary of €70,000–€85,000, depending on experience.
• 10% annual performance bonus.
• Permanent Contract
• 23 days of annual leave 
• Senior leadership position with significant responsibility and autonomy.
• Opportunity to lead and shape the company's operations in Spain.
• Involvement in business expansion and future site openings.
• Opportunity to develop teams and contribute to the long-term growth of an international organisation.
• Primary location in Madrid, with regular travel to other Spanish locations.

Our recruitment process?:

• Step 1: Interview with our Recruiter to get to know you better
• Step 2: Interview with the Hiring Manager 
• Step 3: Final conversation with the Chief Operating Officer 

At Babel Profiles, we believe in talent beyond labels. This opportunity is open to all qualified candidates, and we are committed to ensuring equal opportunities regardless of gender, gender identity, background, or origin. 

At Babel Profiles, we believe in talent beyond labels. This opportunity is open to all qualified candidates, and we are committed to ensuring equal opportunities regardless of gender, gender identity, background, or origin